Our Terms for Teams
Our mission at Celbretti is to help you, our End Customer, find more connection at work by offering high-quality team events that are creative, memorable, and easy to organize. To this end, Celbretti UG operates a platform where customers can book curated Team Event Packages that are offered by Partners on the Platform.
When purchasing a Team Event Package on the Celbretti Platform, a contract is concluded as follows:
When it comes to making changes to your Team Event Package (e.g changing the starting time, date, or number of participants) the Partner’s policy applies. You can find this policy on the website on the respective page of the Team Event Package. We also include it in the Offer and Booking Confirmation.
In general, if you as the End Customer cancel a Team Event Package, the amount refunded to you is determined by the Partner’s policy. This policy of each Team Event Package can be found on the respective page and is also included on the Offer and Booking Confirmation sent by Celbretti.
Aside from the fee for the Team Event Package, your invoice also includes Celbretti’s service fee. In case of a cancellation, the service fee is non-refundable.
Team Event Packages which take place outdoors may be impacted by adverse weather conditions. The response to adverse weather conditions is determined by the Partner’s policy. Please refer to the details for the Team Event Package on the respective page on the Celbretti website. The details are also included on the offer and booking confirmation.
At Celbretti, we believe in delivering high-quality events which help teams connect. If the execution of the Team Event Package did not meet your expectations and you’d like to complain, please contact us at [email protected].
Celbretti is not responsible for any damages which may result from the execution of the Team Event Packages. Here, the Partner alone is liable. If you choose to book your Team Event Package to your office premises and damages arise during the setup, execution, or take down of the event, please reach out directly to the Partner to file a claim. Celbretti can provide contact details if needed.
After the End Customer confirms the Offer, Celbretti will issue the invoice for the Team Event Package via Email. The invoice includes the amount for the Team Event Package as well as Celbretti’s service fee and is to be paid within 15 business days from the date it is issued.
Payments are to be made via bank transfer to the Celbretti account listed on the invoice.
As the End Customer, you acknowledge that many activities carry inherent risks and agree that, to the maximum extent permitted by applicable law, you assume the entire risk arising out of your access to and use of the Celbretti Platform. This means it is your responsibility to thoroughly check a Team Event Package to determine whether it is suitable for you and your team. For example, Team Event Packages may carry risk of illness, bodily injury, disability, or death, and you freely and willfully assume those risks by choosing to participate in those Partner Services.
Our Terms for Partners
It’s our belief that creativity is at the core of connection. To that end, Celbretti partners with small businesses and creative entrepreneurs (hereafter ‘Partners’) and helps shape Team Event Packages from their current offerings. In communicating the Team Event Packages to End Customers, Celbretti uses photo material provided by the Partners and only publishes a Team Event Package to the website following written approval from the Partner. In this way we seek to faithfully represent the Team Event Package to the End Customer.
In some cases a Partner’s activity may be combined with another offer (e.g food and drinks packages) or materials to provide greater value to the End Customer. Unless otherwise agreed upon, Partners are not responsible for the organization, coordination, or delivery of complementary offers or materials that may be provided alongside their own activity.
Partners are free to make changes to the structure of their Team Event Package. In these cases, Partners must notify Celbretti of the changes in writing (e.g Email) and provide 72 hours for the change to be made. Celbretti will confirm when the Team Event Package has been updated. Team Event Packages which are booked in the interim are to follow the original structure unless doing so results in a lower quality event for the End Customer.
Partners are free to make changes to the fee structure of their Team Event Package. In these cases, Partners must notify Celbretti of the changes in writing (e.g Email) and provide 72 hours for the change to be made. Celbretti will confirm when the fee has been updated on the platform. Team Event Packages which are booked in the interim are to follow the original fee structure.
Both Partners and Celbretti are free to terminate the Partnership at any time for any reason. Terminations must be sent in writing (e.g via Email). After the termination has been received, Celbretti will remove the Team Event Package from the platform within 24 hours.
Celbretti handles the communication with the End Customer, booking coordination, and the final invoicing. For this, we charge a fee of 5% of the total amount invoiced for the Team Event Package to our Partners. Partners are to account for this fee in their invoice .
The terms of delivery - including where and how the Team Event Package is delivered - is defined by the Partner alone. As a company, Celbretti seeks to maintain a high standard when it comes to Team Event Packages. Partners have been selected based on the creativity of their offering, the mission they stand for, and their standards of quality in delivering. We trust our Partners to uphold all three.
In cases where we receive feedback from the End Customer (either in the form of a negative review or otherwise) we channel this feedback back to our Partners. It is the Partner’s decision whether to act on the feedback or not. In cases where negative feedback from End Customers persists, Celbretti reserves the right to terminate the Partnership.
With regards to cancellations and booking modifications to the Team Event Package, the Partner’s Terms and Conditions apply. Celbretti communicates these Terms and Conditions alongside the Team Event Package to the End Customer. The final wording for the Team Event Package is only published after it’s been approved by the Partner to ensure that the correct Terms and Conditions are taken into account.
The Partner is responsible for addressing any complaints that may arise during the delivery of the Team Event Package directly with the End Customer.
Celbretti is not liable for any property damages that may ensue during the delivery of the Team Event Package. Claims for compensation are to be handled directly with the End Customer.
It is the responsibility of the Partner to ensure that proper safety measures are respected during the delivery of the Team Event Package. Celbretti is not liable for cases of bodily harm which may arise from the delivery of the Team Event Package.
Celbretti aligns with Partners to determine their Terms and Conditions regarding cancellation or postponement due to adverse weather conditions. These conditions are communicated to the End Customer. The final wording for the Team Event Package is only published after it’s been approved by the Partner to ensure that the correct Terms and Conditions are taken into account.
Partners may invoice Celbretti for the Team Event Package directly after the event takes place. The payment for the invoice takes place within 14 days of the date of invoicing. Celbretti will notify the Partners of the fee amount. Partners should account for Celbretti’s 5% fee in their invoice (e.g by providing a discount code).
Reviews help potential customers get a better understanding of the Partner’s Team Event Package and, in some cases, can help Partners improve the overall quality of their offer. After each successful booking, End Customers will have an opportunity to review the Partner’s Team Event Package. The Customer’s review must be accurate and may not contain any discriminatory, offensive, defamatory language. Reviews which are negative in nature will be passed on to the Partner as feedback. Reviews which are neutral or positive may be published on the Celbretti platform alongside the Partner’s Team Event Package. Celbretti will not verify reviews for accuracy and so there is a chance that the reviews may be incorrect or misleading.
Our General Terms
These general terms and conditions apply to Celbretti’s services and to all orders made on the website https://www.celbretti.com. Please note that the terms and conditions apply regardless of whether you interact with our platform as an End Customer, consumer or entrepreneur. All agreements made between you and us in connection with the contract - including our order confirmation and our declaration of acceptance - are based on these terms and conditions. The version of the General Terms and Conditions valid at the time the contract is finalized is the decisive version. Please note: our offer is aimed exclusively at companies and consumers who have full legal capacity and who, as individuals, have reached the age of 18.
At Celbretti, we value clarity. Here is how we define the following terms:
(1) End Customer: A natural or legal person who purchases a product via the Celbretti internet platform (celbretti.com).
(2) Partners: Partners present their Team Event Packages on the platform.
(3) Operator: The operator is Celbretti UG (hereinafter: Celbretti).
(4) Platform: The Celbretti website through which End Customers can book Team Event Packages with Partners.
Celbretti provides Team Event Packages to its End Customers which are delivered by Partners. The Team Events Packages are offered via the Celbretti Platform as well as through our other channels. In this, Celbretti’s role is the curation and bundling of offers as well as the maintenance of the Platform over which the Team Event Packages are booked.
When an End Customer books a Team Event Package via the Celbretti Platform, they receive an offer with the available dates, total price, and the policy for cancellation, adverse weather conditions, and refunds. If the offer is accepted, an invoice and booking confirmation are issued. The booking confirmation includes the policies listed on the offer in addition to the onsite contact for the Team Event Package.
The booking confirmation is the ticket to the Team Event Package. It is personalized with the name and company details provided by the End Customer. The booking confirmation is provided in digital format only. End Customers who desire a physical copy of the confirmation by mail should request this via [email protected].
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement sent via email to [email protected].
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, Celbretti will reimburse all payments which we’ve received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
End of the Right of Cancellation
The goods delivered remain the property of the Celbretti and/or our Parnters until full payment has been made.
Until ownership is transferred to the buyer, the buyer is not entitled to sell, pledge, or dispose of the goods in any other way that would infringe on the seller's rights.
If the buyer breaches their contractual obligations, especially by defaulting on payment, the seller has the right to take back the goods. The seller's claim to the goods also extends to the proceeds of any sale or other disposition by the buyer.
The buyer is obliged to take good care of the goods during the period of reservation of title and to insure them against theft, fire, and water damage.
Celbretti is not responsible for the execution of the events. This is the sole responsibility of the respective Partner. In addition, Celbretti is liable a) for damage resulting from injury to life, limb or health b) for damage other than that mentioned under a) which is based on an intentional or grossly negligent breach of duty c) for damage which is not under letters a) or b) and are based on the culpable violation of an obligation, the fulfillment of which the end customer could trust because it is essential for the contract (so-called cardinal obligation); in this respect, however, the amount of compensation is limited to the foreseeable damage.
The law of the Federal Republic of Germany applies, excluding international private law and the UN sales law. If you placed the order as a consumer and have your usual place of residence in another country at the time of your order, the application of mandatory consumer protection legislation in this country remains unaffected by the choice of law made in sentence 1.
If you are a merchant and have your registered office in Germany at the time of the order, the exclusive place of jurisdiction is the registered office of the seller, Berlin. Otherwise, the applicable statutory provisions apply to local and international jurisdiction.